Frequently asked questions
The arrival of a new baby can be overwhelming, and it can be difficult to know what type of support you may need. If you have questions about any of my services or packages, you may find the answer below. Alternatively, please don’t hesitate to contact me.
I offer in-home care to mothers residing in Bass Coast and surrounding areas in 40km radius of Inverloch, Victoria. Other areas over 40km radius are available on request – further travel will incur a fee. I also can offer fortnightly visits in around Melbourne CBD – travel fee included.
Yes, if you would like to gift a package, or provide a voucher to someone so they can select a service, please contact me.
Once you have decided which package you would like to purchase, I will issue you an invoice for this amount. Payment is accepted via bank transfer or BPay.
Payment plans for postpartum packages are available on request. A non-refundable deposit of $500.00 is required at the time of booking, and the remaining amount can be paid in equal fortnightly instalments. For further information, or to discuss an alternative payment arrangement, please contact me.
Payment plans for postpartum packages are available on request. A non-refundable deposit of $500.00 is required at the time of booking, and the remaining amount can be paid in equal fortnightly instalments. For further information, or to discuss an alternative payment arrangement, please contact me.
Refunds
If you cancel your postpartum package 60 days or more prior to your due date, a 50% refund will be provided.
If you cancel your postpartum package within 60 days of your due date, no refund will be provided.
Visit Cancellations
If you wish to cancel a scheduled home visit (or other pre-arranged Maternal Connection appointment), a minimum 48 hours’ notice is required, or the visit will be forfeited.
Unexpected Outcomes
Pregnancy and, on rare occasions, birth, include unfortunate outcomes such as stillbirth or miscarriage. Doulas are trained at helping parents through these situations and we would encourage you to call your doula to help you through any unexpected outcome.
A doula can provide reassurance and resources to assist you through these difficult times. If you have booked a Maternal Connection package before 14 weeks of pregnancy and you have a miscarriage, a full refund will be provided if no prenatal visits have taken place. After 14 weeks we strongly encourage your continued use of services as booked or partial refund can be provided if they are within the cancellation parameters above.